Cancellation of orders or some portion of orders must be made recorded as a hard copy, through email or fax, and until done as such, will remain an order. Dropped orders that have already been reserved or potentially stuffed might be permitted at Urbanwood discretion. Whenever acknowledged a base re-loading expense of 30% applies. Dispatched orders cannot be returned because of the progress of the brain. Orders will be dropped at the discretion of Urbanwood. Reasons for cancellations incorporate, yet are not restricted, to breach of Terms and Conditions, non-response by the buyer to Urbanwood correspondence, and rejected/declined installments.
On the off chance that you adjust your perspective and choose not to continue with your purchase if you don't mind educate us as quickly as time permits. On the off chance that your product(s) have not yet been dispatched, we can drop your order and give you a credit note or refund under uncommon conditions. For the situation that your order has been dispatched by the warehouse, all transportation charges and delivery expenses will be non-refundable. Note that any return to the sender or potentially return expenses payable by the client are non-refundable. Then again, we can retain the return charges from the credit measure of the product(s).
It is consistently the customer's responsibility to orchestrate a method (by requesting help from neighbors, companions, or in like manner) to bring the product(s) to the ground floor or potentially front entryway of residences or structures on account of a return. Clients must ensure that the product(s) are sufficiently bundled in the first boxes and bundling to stay away from harm during the return delivery. All costs regarding a return delivery or collection are at the client's cost.
Urbanwood handles returns and cycles refunds as per the Indian Consumer Protection Act.
Should you wish to return your order, it would be ideal if you tell us inside 24 Hours of procurement with a legitimate reason for return. On the off chance that we can't resolve your grumbling or further help you, we will deal with a refund upon opportune receipt of the products bought. All refunds are made at the discretion of Urbanwood.
In case of recieving damaged product, our expert team will decide whether the product is eligible for Return/Refund or not.
In case any part of product is damaged, then ONLY REPLACEMENT would be provided for that particular part.
Please Note - Minor Scratches or tears on the product will not be considered as damaged product. However our expert team will make sure that those scratches are taken care of.
Urbanwood customers have 24 hours after receiving delivery* to request a return or make a claim by reaching our service group at [email protected]
The returned product(s) must be in Urbanwood's ownership inside 24 hours from the date of receiving the delivery. All product(s) returned must meet the accompanying conditions to be acknowledged:
In the event that a returned product is found not re-sellable by Urbanwood (at its sole discretion), Urbanwood reserves the option to credit just half or less of the product price paid by the purchaser.
Return deliveries must be requested first for authorization preceding returning the product(s). Unapproved returns won't be acknowledged. Purchasers are free to return the product(s) themselves to the selected warehouse during business hours to save money on re-delivery costs. On the off chance that the purchaser can't return the product(s) to the warehouse themselves, we can organize a collection from the designated address at the purchaser's cost.
It would be ideal if you note that Urbanwood won't be responsible for any costs related to transportation the return except if the product(s) are harmed on the way by our selected transporters or is regarded as an assembling flaw.
We can't offer difference at the top of the priority list refunds and returns and claims for the accompanying buys:
Especially made/custom product(s) are not qualified for our return strategy. These uniquely designed buys can't be returned or refunded as the furniture is extraordinarily ordered from a provider and explicitly made for the customer. It is the customer's responsibility to ensure all specially designed orders are 100% fitting before buying. If it's not too much trouble note that the half store required for the custom product(s) isn't refundable in the event that you decide to drop the order whenever.
Huge amassed shiny MDF product(s, for example, TV units, buffet units, footstools, marble and reclaimed things, and feasting tables, are not qualified for our return strategy because of the multifaceted nature of bundling and unique delicate taking care of requirements.
Product/s can be required to be postponed for up to four a month from the date of warning that your hold order and store installment are affirmed. In the event that you have to broaden your hold longer than four a month, your store installment will be non-refundable and your product/s on hold will never again be legitimate for change-of-mind and other return/refund arrangements. A 10% holding expense will apply to orders on hold for 1-3 months and 20% for 3-6 months’ time span. If it's not too much trouble notes that we can't hold an order for more than six (6) months.
Additionally, products can be required to be postponed for one (1) week without a store from the date of notice that your product hold request is affirmed. If it's not too much trouble note that product holds will be naturally deallocated and/erased following one (1) week if no response is gotten with the record holder as well as the customer.
In the event that a product is flawed, altogether different than publicized, or not satisfying its motivation, if you don't mind advise Urbanwood within 24 hours of receiving delivery. You will be exhorted by our help group to take and send photographs and additionally recordings of the issue to show the issue.
Where a product is discovered to be defective, Urbanwood will give replacements or full product replacement at our discretion.
All defective product(s) must be returned to Urbanwood in safe order for investigation and evaluation. We require the broken product(s) to be bundled enough in the first bundling, including all frill and parts, and not gathered or halfway amassed at all to stay away from extra harm on the way.
Kindly note that all things are investigated before client collection. It is consistently the customer's responsibility to ensure safe-pick-ups and deliveries to and from our warehouse. Urbanwood isn't responsible for any travel harm that happens in the case of customer pick-ups. Thusly, Urbanwood isn't required to refund you the all-out product cost as well as replace the harmed thing to you.
In the event that you accept that your product(s) has been harmed on the way, you should report it to Urbanwoodwithin 24 hours of receiving delivery. To report a defective product, huge difference, or travel harm, kindly contact our service specialists, you will be exhorted by our help group to take and send photographs and additionally recordings of the issue to delineate the issue.
*Urbanwood reserves the option to make changes to these terms and conditions without notice.
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